Frequently Asked Questions

Architectural

  • What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form in TownSq. 

  • What's the process for submitting the application? How long does it take to get approval?

Pursuant to the Design Guidelines, the Architectural Control Committee shall approve or disapprove all plans within sixty (60) days after submission.  A response from the committee may take as many as sixty (60) days from the date of submission, but the goal is no later than 2 weeks. Please ensure that you provide as much information as possible with your application to avoid delays. 

  • What is the status of my application?

Pursuant to Design Guidelines, if the Committee fails to approve or disapprove the plans within sixty (60) days, the improvement will be deemed approved.  In no event should an owner assume that a request can be approved in less than 60 days.

Board Meetings

How do I find out when the next Board meeting takes place?

Board meetings typically occur on the 3rd Tuesday of the even numbered months; however, may change for various reasons but Board Meeting dates and times are noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

  • Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

Common Area Maintenance

  • What does the Association maintain and what am I responsible for maintaining?

The association is responsible for common areas that includes all landscaping, sidewalks, streets, the pool, pool house and fencing/wall (including perimeter/pool fencing; as well as, exterior surfaces (exclusive of doors and windows) and roof systems of the building thereon and the pipes, wires, conduit or utility facilities, if any, running through such Owner’s Lot which serve one or more other Lot(s).

Homeowners are responsible for the owner’s lot including the doors and windows (interior and exterior surfaces thereof) and including the fixtures and utilities of the Building thereon to the extent current repair shall be necessary in order to avoid damaging other or the Common Property. All fixtures, equipment and itilities installed within the Lot commencing at a point where the fixtures, equipment and utilities enter the Lot shall be maintained and kept in repair by the Owner thereof.

  • I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

  • What is the trash/waste pick-up schedule for my community?

Trash/waste pick-up occurs weekly, by Waste Management, on Mondays.  Recycle occurs every week.

  • What is the bulk pick-up schedule for my community?

There is no bulk pick-up schedule.  You may contact Waste Management directly, or any other vendor of your choosing, to schedule a bulk pickup at your expense.

  • How do I get electric/gas/water/trash service? 

For electric and gas, please contact Xcel Energy at 303-571-7511.

For water, the title company is required, to set up at closing, with Aurora Water.

Trash Service is provided by the Association.

  • How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key.

How do I get a pool key?

Please contact CDPPVmanager@goodwintx.com for instructions on obtaining your pool key.

Compliance

  • I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com. Additional contact information is available on the notice you received.  

  • I need to report an issue with a neighbor's home. 

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.

  • When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community twice per month. 

  • Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Contacts

  • Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

  • TownSq App: Submit a request via our web or mobile application.  
  • Customer Care Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

  • Mariah Watkins, Community Manager: By phone at 720-647-6645 (direct line). Via email mariah.watkins@goodwin-co.com .

  • Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com.
  • How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

  • Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

  • What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com

  • How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

CDPPV – Park Place Villas (CO-Aurora)

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

 From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on.
  3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code CDPPV in the memo section of your check. 

  • Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on.

  4. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

  • What is my property code?

Your Property Code is CDPPV

  • What is the Management ID?

6587

  • When is my assessment due?

Assessments are due on the 1st of each month and considered late if not posted before the 15th of the month.  A delinquency fee of $20 plus interest of 8% per annum will be assessed if not posted by the 15th of the month.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

  • Why does my account show a negative number?

A negative number means that you have a credit balance. 

  • I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. 

  • Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible. 

  • How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

  • How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

  • What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, snow removal, landscaping, amenity maintenance, insurance, etc.

  • Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Care team at 855-289-6007.

Insurance

  • My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq. 

  • How do I add my property to reflect on the insurance certificate? 

Contact the Association’s Insurance Agent:

Dalton Spanbauer – 303-814-3558 – dalton.andersonban@gmail.com 

Owner Information

  • How do I update my contact information/mailing address?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq. 

Resales

  • How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered via Community Archives website at https://marketplace.communityarchives.com/login

  • How much does a lender questionnaire cost?

       Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing. 

  • Where do I obtain a resale certificate?

Resale Certificates can be ordered the Community Archives website at https://marketplace.communityarchives.com/login

  • I'm the Lender and would like to get a statement.  Is there a charge for this?

A statement can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login


Rules/Regulations

  • What is the community's rental/leasing policy?

Pursuant to Article 8, Section 8.6.13 of the Declaration of Covenants, Conditions and Restrictions (CCRs):

  • No Owner may lease less than such Owner’s entire Lot.
  • All Leases shall be in writing for a term of not less than six (6) months.

  • All leases shall provide that the terms of the lease and the lessee’s occupancy of the Lot shall be subject in all respects to the provisions of this Declaration, the articles of Incorporation and By-Laws of the Association, as well as any rules or regulations promulgated by the Association.  Any lessee who fails to comply with all of the terms of this Declaration, the Articles and By-Laws, any Owner who leases a Lot shall be deemed in default under that lease.  Any Owner who leases a Lot shall provide a copy of the lease to the Association within ten (10) days after execution thereof.
  • No Owner may lease a Lot for transient or hotel purposes.
  • What is the community's pet policy?

Pursuant to Article 8, Section 8.6.10 of the Declaration of Covenants, Conditions and Restrictions (CCRs), and the rules and regulations, no animals, livestock or poultry shall be raised, bred or kept on the Project, except that not more than an aggregate of two (2) dogs, cats or other common household pets may be kept per Lot; provided, however, that the Owner shall be responsible for any damage caused by any pet kept on an Owner’s Lot.  Every pet shall be strictly controlled, and no pet shall be allowed to make or cause disturbing noises or odors or otherwise constitute a nuisance to any other Owner.  City lease laws apply, and pets must not be allowed to run free.  Pet droppings are to be immediately cleaned up by the pet owner.   No pet cages, houses, or animal runs are allowed outdoors or on decks or patios.  Pets cannot be left unattended on a deck, patio or yard or be in the pool area.

  • What is the community's parking policy?

Pursuant to Article 8, Section 8.6.4 of the Declaration of Covenants, Conditions and Restrictions (CCRs), and the rules and regulations, no commercial-type vehicles, campers, trailers, boats, recreational vehicles or trucks other than pickup trucks not in excess of one (1) ton, will be stored or parked on any designated parking areas of the Common property, or on any driveway on any Lot or any other part of the Project except while engaged in transport to or from a Building.  Any designated guest area parking on the Common Property shall be used as guest only parking and cannot be used by Owners subject to restrictions thereof place by the Board.  Owners may obtain a parking sticker for additional vehicles to park only in the north or south parking lots.  No abandoned or inoperative vehicles of any kind shall be stored or parked on any portion of the Project, except as provided herein.  An “abandoned or inoperable vehicle” shall be defined as any vehicle which has not been driver under its own propulsion for a period of one (1) week or longer.  No parking in fire lanes.

TownSq

  • What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

 Easily communicate with neighbors, community managers, and board members 

  • Manage your account and pay online
  • Get up-to-date community news and events
  • Request and review status of service inquiries
  • Participate in community polls
  • Access community forms and documents
  • And more…

 How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started: 

Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)

  1. Provide your email address and create a password 
  • I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. 

  • How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

  • How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

  • I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.